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SHIPPING POLICY :
Shipping costs for orders from our website are
priced per order by the online shopping cart.
Deliveries are processed by UPS. Most items in stock
ship within 48 hours. Other shipping options can be
arranged on a custom basis. Please contact customer
support for details. We require that all deliveries
have a signature for proof of receipt. If an item is
not available or on backorder and can not be shipped
within a reasonable time, we will notify you via
email and provide our customers the option of
holding their order until all items are available
for shipment or refunding the purchase funds. We are
not able to ship items to PO Boxes or APO or FPO
addresses. We do not ship to address outside of the
United States. We do not ship on weekends or major
holidays.
RETURN POLICY:
We gladly accept returns with a 30 day No Questions
Asked Guarantee. If you must return any products,
please contact us first by email or phone for a
R.A.N. (Return Authorization Number). Please state
whether you would like a merchandise exchange or
refund. Refunds will either be credited to the card
used for purchase or via check. Returns must be in
unopened packaging or in re-sellable condition. Any
products that show signs of wear and or use will be
returned to the buyer and no refund will be given.
Strobe kits may be returned but strobe heads must
remain in new, unused condition (any signs of
mounting or wear will void return policy)
After 30 days, no returns will be accepted.
DEFECTIVE/DAMAGED
MERCHANDISE:
Please inspect any and all shipments for damage
before accepting delivery. Charleston Light & Siren
will require all couriers and delivery services to
acquire a signature upon delivery. If there is
obvious damage to a shipment, refuse delivery and
contact us via email or phone for further
instructions. We will at that time, after verifying
your claim with the shipping agent, send a
replacement order or refund the purchase amount. Any
defective merchandise may be exchanged for the same
item, exchange or refund up to 15 days of purchase. |
